PROCEDURE GUIDELINES
Step 1: Contact the instructor to discuss the issue.
Step 2: If not satisfied with the results of Step 1, visit My ZSC (https://my.zanestate.edu) and click “Report an Incident/Complaint” under Quick Links. Follow the instructions to submit a report. The report will be forwarded to the appropriate Executive Dean who will contact the student for further investigation and resolution.
Step 3: If still dissatisfied, a letter should be addressed to the Chief Academic Officer. The letter should clearly detail the steps that have already been taken and contain the facts of the case. A request for a hearing before the Chief Academic Officer should also be included.
Step 4: Upon considering information provided at the student hearing, the Chief Academic Officer shall make a final and binding decision regarding action of the grade appeal.
