PROCEDURE GUIDELINES

A. Care Alert Procedures

Employee Submitting Alert

1. Try to discuss the concern with the student (but do not delay filing the Alert if you cannot reach the student).
2. Identify a possible plan for success, and, if needed, a tutoring referral (and share this in the Alert).
3. Try to inform the student of the Care Alert submittal as a means of gaining additional support.
4. Submit the Care Alert (essential to do this as soon as possible to gain the student speedy intervention regardless of whether steps 1-3 are achieved).
   1. For a continuing concern related to the same problem reported earlier, email or call the Success Coach/Advisor assigned to the earlier alert.
   2. If a new concern with the same student, submit a second Alert following the same process as earlier.

Student Services Starting Intervention

1. Review and assign the Care Alert to the appropriate advisor or officer to investigate (within one business day).
2. Review the Care Alert and call or email the faculty member to say that work is beginning on the Alert and to get additional details about issue (by the next business day).
3. Call the student and, if no response, email the student or visit the student’s class (by the next business day).
4. Use holistic advising methods to understand fully the student’s situation and the type of support needed.
5. Call or email the initiating faculty member to give an update.
6. Continue to reach out to the student with at least three contact attempts before closing the Alert.