POLICY

Care Alerts are a mechanism for caring and supporting Zane State College students who may be experiencing academic or personal difficulties. The Zane Care Alert system provides proactive, intrusive, targeted, and just-in-time support for students whose performance, attendance, or behavior suggests that they may be struggling in their classes. Care Alerts are used throughout the semester but are often more effective in the first few weeks of the term when students need help to get them on the right track for the rest of the term.

SCOPE/POLICY GUIDELINES

Employees may identify students who appear to need extra attention and care; students themselves may also self-identify themselves as someone needing assistance with resources such as tutoring, financial resources, housing, transportation, and counseling.

Monitoring students’ progress and using Care Alerts to marshal resources for struggling students are important employee responsibilities at Zane State College. Signs that indicate a student may need help and resources could include:

• Poor or missing early assignment(s)
• No Blackboard login in first week
• Missing course materials
• Poor major test or assignment score
• Missing two+ classes without alerting instructor
• No response to instructor emails/calls for 48+ hours
• Poor mid-term grade
• Consistently late to class or with assignments