A.POLICY
This policy establishes the procedures for addressing academic complaints at Zane State College, ensuring students have a clear and fair process to resolve concerns related to the academic environment, instructor conduct, or degree completion.
B.POLICY GUIDELINES
Academic Complaints
Students with complaints such as disruptive or inappropriate classroom environment, instructor conduct, or degree completion must follow these steps:
Step 1:
Students are encouraged to first contact the instructor to discuss the issue.
Step 2:
If the student remains dissatisfied or is uncomfortable meeting with the instructor, they should visit My ZSC (https://my.zanestate.edu) and click “Report Incident” under Quick Links.
Follow the instructions to submit a report.
The report will be forwarded to the appropriate Academic Dean, who will contact the student for further investigation and resolution.
Step 3:
If the issue remains unresolved, the student should submit a letter to the Chief Academic Officer.
The letter must detail:
The steps already taken.
The facts of the case.
A request for a hearing before the Chief Academic Officer.
Step 4:
Following the student hearing, the Chief Academic Officer will review the information and make a final, binding decision on the Academic complaint.
C.POLICY HISTORY
This policy is effective immediately.
Policy revisions approved by the President’s Cabinet.
D.INITIATING DIVISION
Academic Services
E.POLICY REVIEWERS
Academic Services
F.POLICY REFERENCES
- Forms Referenced: Incident Report Form (accessible via My ZSC)
- Codified Rules: None
- Connecting Policies: None
